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Does Orbital Virtual Terminal support any other payment processors?This service is a proprietary system of Chase Paymentech and is only available to our merchant base.If you are currently using another payment processor, you will need to establish a merchant account with Chase Paymentech to utilize Orbital Virtual Terminal.If I have an existing merchant account with Chase Paymentech, can my company be set up to use the Orbital Virtual Terminal or must I establish a new merchant ID?Reports containing financial and settlement information, including statements, are not available from the Orbital Virtual Terminal.For more information on these types of reports, please discuss with your sales representative or account manager.In some cases, we can use your existing merchant numbers to set up your access to the Orbital Virtual Terminal.
Some card-not-present merchants can use this feature; however, it is mandatory that the settlement process include the original authorization code and date obtained from Virtual Terminal, as well as the order number, your merchant ID and the card number.
You can use the Virtual Terminal to retrieve batch totals and the details of transactions within each batch.
The Transaction History function can be an invaluable tool to assist in customer service.
Please contact a sales representative or your account executive for further information. The Orbital Virtual Terminal stores all transaction history for six months.
You can look up items by card account number, your order number and/or a date range.
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Presently the Orbital Virtual Terminal is for card-not-present transactions only.